My nightmare with Telkom!

Item: Telkom
Rating: 1
Author: Lucretia B

Day 2: Tuesday 29 May 2018, 11:25 I spoke to Viwe Gaasula and she said that the account still not cancelled and gave me an escalation ref no. ********** . I've got feedback from Telkom's facebook page, a person by the name Anele apologized for the delay and frustration experienced. Said my complaint have been escalated to a manager for assistance and they will contact me directly as soon as possible.

Helpful (0)

Replies (1)

Telkom's replyOfficial

07 Jun 2018, 20:35

Hi,

We sincerely apologise for the inconvenience.

Kindly note that this matter has been escalated to our billing department and feedback will follow.

Your reference AI***.

Regards,

Hazel

Telkom Social Media Team

Telkom's reply07 Jun 2018, 20:35

Official

Hi,

We sincerely apologise for the inconvenience.

Kindly note that this matter has been escalated to our billing department and feedback will follow.

Your reference AI***.

Regards,

Hazel

Telkom Social Media Team