My nightmare with Telkom!

I've decided to document my interaction with Telkom's agents from today onward until the cancellation of my landline have been completed.I've been struggling since 15 August 2017, the day I've email requesting a cancellation.

Day 1: Monday 28 May 2018,15:45 I phoned today to follow up on all the reference numbers I've been given. I spoke to Pumeza Manya and she told me that the landline and internet speed on the account have been cancelled but not the data. That didn't make any sense so I've asked to speak to either a Team leader or a Manager. She told me that all the Team leaders went into a meeting and Managers aren't allowed to speak to the customer. I will phone back tomorrow to follow up.