My nightmare with Telkom
<p>Please see my Telkom nightmare statistics for this November below:</p> <p>01. - 09.11.: Intermittent breaking off and very slow internet connection but the landline is working fine<br />10.-19.11: No internet, no landline available<br />20.-23.11.: Internet is working fine, but no landline available<br />24.11.: No internet and no landline available<br />24.11. Message from the technician, that the fault number 257CNZ211016 has been restored. This was a fault with the reference number from the 21st of October, but contrary to the SMS, the line was not fixed. A call to their service centre had the result, that they will not close the above reference number.<br />25.11.: No internet and landline available. <br />25.11.: I got a new reference number (461CNZ251116), because they closed the case with the above number from October against the promise they will not do it.<br />26.11.: No internet and landline available<br />26.11. SMS from the technician, that the fault number 461CNZ251116 has been restored. A technician made again a false statement and closed my case 1 day after creating it! <br />26.11. A new reference number has been created (127CNZ261116).<br />27.-30.11: No internet and no landline available.<br />01.12. A technician came today and told me, that my port at the exchange is faulty. He wanted to move me to another port. But nevertheless STILL NO LANDLINE AND INTERNET AVAILABLE!</p> <p>02.12. My line is still dead. </p> <p>The whole trouble began on the 16th of September and cost me a lots of time and money. I had same issues during October.<br />Fault number 234CNK011016, 159CNK131016, 257CNZ211016, case number ********** 10, ref. number ********** , fault number 257CNZ11016, 461CNZ251116, 127CNZ261116.</p> <p>Telkom, I am a suffering victim of your helpless and ********** technicians, who closed my reference numbers twice within 3 days and dropped me back to the end of the queue without fixing the fault! <br />I am a victim of your sluggish company too, because obviously you don´t care the problems of your customers. I am sure, you would show another behaviour, if you would not have the monoploy in this country.</p>
Thank you for your reply. Today is the 4th of December and I have still no landline and no internet connection! I tried to call the supervisor too, but the 1st time they hanged up the phone, the second time I was told, that the manager will call me back. It never happened. Why did the technician came to me, if he didn't fixed afterwards the line.? Do I have to wait now for a "master technician" ore someone who knows what he has to do?
Thank you for your reply. Today is the 4th of December and I have still no landline and no internet connection! I tried to call the supervisor too, but the 1st time they hanged up the phone, the second time I was told, that the manager will call me back. It never happened. Why did the technician came to me, if he didn't fixed afterwards the line.? Do I have to wait now for a "master technician" ore someone who knows what he has to do?
NO ADSL connection between the 10th to the 19th of November and since the 24th of November until today.
No landline since the 10th of November.
The technician came on the 1st of December but didn´t fixed the line!
I had simi**** issues the whole Octtober. Reference number 234CNK011016, 159CNK131016, 257CNZ211016, case number ********** 10 and ********** , reference number 257CNZ11016, 461CNZ251116, 127CNZ261116, escalation ID 915697.
Why don´t I get any service delivery?
NO ADSL connection between the 10th to the 19th of November and since the 24th of November until today.
No landline since the 10th of November.
The technician came on the 1st of December but didn´t fixed the line!
I had simi**** issues the whole Octtober. Reference number 234CNK011016, 159CNK131016, 257CNZ211016, case number ********** 10 and ********** , reference number 257CNZ11016, 461CNZ251116, 127CNZ261116, escalation ID 915697.
Why don´t I get any service delivery?