My money was ****** by Telkom staff

On Wednesday 5 February 2020 around 12 in the afternoon, I called the Telkom helpline to find out what payment was due on my contract and how I could manually pay it. The gentlemen gave me the amount due and said I could deposit in a Absa account or use easypay. I asked him to send the account number and easypay number to me via sms- see attached screenshot of SMS received.

I paid R1900 at checkers blue route mall using the easypay number he sent me. I have been phoning the call centre regularly to check if my payment is reflecting to no avail. Sunday 9February 2020 I asked the call centre agent to check the easypay number I received but the first agent could not access those details and said she would call me back, never did. I called back and that's when l. Was told the know he easypay number I was given was not for my account.

Everyday after that each agent I spoke said they would escalate my query only to be told on Thursday that the back office has b3n offline that's why my query I not done.

Today Telkom had the audacity to try to deduct the money oof my bank account causing a failed deduction charge of R160 to my account.

I get the impression that the call centre agent purposefully gave me an easypay number that he could access my money to ***** it and now Telkom is making me wait while they try to get the money their staff stole.

My account is still suspended ten days later and at an extra cost of R160 to me. This is dailylight *******. Unsuspend my account immediately and compensate me for the failed deduction charge.

Shamima Abraham's