My money dissapered

To whom it may concern.<br> I have just moved from vodacom to telkom mobile in the hopes of receiving adequate service and I am beyond frustrated. I have recieved my first bill from telkom that amounts to R887.30 of which the plan I signed up for is R449pm. Over and above this the first debit order of R449 that was deducted the 5th of November to test if I am giving the correct bank information reflects no where?<br> The call center does not know what is going on as they cant see anything on my account and they asked me to forward my bill to them but then put the phone down on me...<br> I understand about prorata payments but previous payments must still be reflected?<br> I wish to Thank the college square telkom for their attempted assistance that got further then any call center agents but I am still not resolved...<br> Thak you