my lines are down for 3weeks !!!

my lines have been down for 3weeks now and this is unacceptable!!I phone the call center at least 3 times a day and I have to wait 50 mins plus!i also smsed ,got a reference number and was told the matter will be dealt with, within 2days and Im still waiting! I then went to a Telkom store and the lady could not help me saying that its in the technicians hands. she kept saying I must wait! I am totally disgusted.nobody wants to take the buck and sort out the problem.in my opinion Telkom is useless!as well as all who work for them!i cant wait another week.