My line moved to hell

<p>I got my line moved on Firday. Not only did the guy not pitch after taking leave, but I had to spend about 2 hours on the phone just for some useful help in getting a technician through.</p> <p> </p> <p>After this, my number was not kepy, my line DOWNGRADED, and my line was sync'd to telkom, when I directly asked to use a private ISP. </p> <p> </p> <p>Now asking for my line to be moved to a pool, so my ISP that I'm paying for can do their job, Telkom state that I need to wait 21 working days, AND pay for their unwanted service, due to their mistake.</p> <p> </p> <p>Their service delivery and admin is atroshious.</p>