My line is suspended

I am very disappointed with Telkom,this morning they debited the amount of R3000 on my account and they suspend the line thereafter.<br> <br> I phoned the customers service 3times today for assistance but the last lady I spoke to it was Cynthia Khumalo she didn't help me all she said they have to wait for 24hours for the money to be appeared on their side.<br> <br> The sad part is even if I explain to her that Telkom normal deduct on the 25 of each month and the money that should have been deducted is R1899. today is the 15th so I understand that in December they deduct earlier then the normal date but I don't understand why my phone is suspended and why am I paying double.<br> <br> I asked to speak to her manager she rudely answered me by saying \you want to speak to my manager to tell you to wait for 24 hour until the money reflect on our side"all I said to her please I want to speak to your manager. the second person I spoke to it was Scelo Hlengwa he refuse at all to assist me all he asked was the proof of payment of which I send it to him but still that didn't' make any difference to him.<br> <br> """