my line is still not wroking

On the 15th of April, I reported my telephone line as faulty using the online functionality and was issued with reference number 7CEZ150415, I was promised that it would be sorted within 2 days. After two days, I all of a sudden received an sms stating that the report reference 7CEZ150415 has been restored even though no technician came to our premises, and the phone was still not working. So I phoned again on Saturday the 18th of April to make another report and was the issued with reference number 64CEZ180415, and later on Saturday afternoon a technician came and reported that the line itself is installed correctly and the problem would need to be mended by another technical division that is involved in something to do with having to dig up at some site and get the line fixed. It's now going to be the 6th day tomorrow that the line is faulty, i'm currently in the process of installing a Wifi router in my home so we can have Internet access, how is that gonna be possible without a working telephone line? This is now very frustrating, please get my line sorted and in good working order.