My line is still disconnected

My line was disconnected on 20/01/2016 in the morning and I made the payments an hour after realizing that the line was disconnected, till today 24/01/2016 my line is still disconnected and every time I call Telkom I am promised that it will be resolved today. Their consultants will always tell you that they have escalated the query to their team leaders, the question is why can't they resolve those queries themselves? Are they not qualified? Are they receptionists? If team leaders are not answering the phones and not resolving queries (escalated queries) what are they doing?