My line is still blocked even though payment was made.

I have been with Telkom for many years. Many ups and downs but this by far has been my worst experience so far. My phone has been off since last week Thursday 28th of February. I, by mistake paid Telkom with the wrong reference number. (my old reference number) on the 4th of January. Telkom debited my account in the 6th and it returned. My phone was shut off on Wednesday 27th Jan. I called the call centre and said I urgently need my line opened. I asked what the fastest way was to do this and asked if I can go into a Telkom store instead of emailing it. The guy I spoke to said yes. I got to Telkom Mall of the South and told them my issue. The guy that helped me there was so cold and abrupt. Said that I have to call the call centre anyway. So now, my time and petrol wasted. Plus bad service. I proceeded to call the call centre and was advised to email the proof of payment through. Another guy at the Telkom store helped me email it through. We emailed my pop to *** so that payment can be allocated to the correct account. I've been calling everyday since then and no help. Asked to speak to a manager but they keep telling me they work remotely and will get the manager to call me. Numerous emails were sent to Berny Malinga the manager for her to call me back. Still nothing. It is now Wednesday the 3rd of February and my line is still locked. My debit orders go off on the 6th of each month. Telkom tried to double debit (with interest for late payment) my account on the 27th and it came back as unpaid and I was charged again an additional R110 for an unpaid debit on Telkom side plus the bank will still be charging me for this. I am now super frustrated. This has been the worst experience from Telkom thus far. Hopefully somebody out there will get back to me regarding this. I now do not trust Telkom. How is it that nobody can take responsibility or an extra few minutes of their time to help me? I have other contracts with Telkom and at this point I feel like I should just move on to another provider, together with the rest of my family and extended family as they have also had terrible experiences recently.