My line is not syncing at the right speed. Again!

<p>Two weeks ago, 10-05-2016, my Telkom ADSL line abruptly started syncing at 2Mb (I pay for a 4Mb line). This was late at night so I left it in the hopes it would resolve itself in the morning. It did not and on the 11th I logged a fault using the online portal.</p> <p>The next day there was no change so I proceeded to phone the call centre where the call centre agent did a port reset. This did not help and the call centre agent advised it could be a problem with the line itself so she logged a new call, I have no clue what happened to the original call as I’ve not received any feedback on it.</p> <p>Late the Sa****ay night after the second call was logged, 14-05-2016, my line went back to syncing at 4Mb. I thought it was fixed so I did not think anything of the lack of notifications one normally receives via SMS.</p> <p>Everything went fine for the week and on Sunday, 22-05-2016, I received a SMS stating that my fault was in hand with the repair division. Seeing as my line was already fixed I thought this to be a delayed SMS and ignored it. Monday, 23-05-2016, where somewhere in the afternoon my ADSL line went back to 2Mb. I phoned the call centre, again, on Tuesday where a call centre agent tried to help me and did another port reset. This again did not work and upon informing the agent of that fact he told me I need to phone the next morning and speak to the billing department about my data.</p> <p>I was confused, as this is clearly a technical issue, so I asked him why. He told me that there was nothing more he could do and it had to be a problem with my account. Today, 25-05-2016, I received a SMS stating that the second fault had been resolved. I phoned the call centre, yet again, and enquired as to the speed of my line as I could not check it myself seeing as I work during the day.</p> <p>She told me it was 2Mb and I informed her this is wrong as it is a 4Mb line. She then informed me that it could be the account username and password that had been reset. I thanked her and said I would check when I got home.</p> <p>I got home and verified that the username and password was indeed correct and phoned the call centre AGAIN where a port reset was done AGAIN and ANOTHER fault was logged.</p> <p>My line is still syncing at 2Mb. This is unacceptable and I want it fixed immediately! I also feel that I should be discounted for the days where my line was not syncing at the right speed.</p>