My line is goes out of sync weekly

My line goes out of sync regularly and I'm tired of having to phone in and get it sorted...my most recent conversation:

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You are currently being assisted by Precious Paulin Madlwabinga

3:32:42 PMPrecious Paulin: Thank you for contacting Telkom Technical Support, you are chatting to Precious, how may I assist you? 3:32:45 PM You: hi 3:33:14 PM You: I just got off the phone with mweb. They said my line isn't syncing correctly 3:33:34 PM You: I am experiencing high ping and low download rates 3:33:39 PM You: 031******** 3:33:55 PM You: I asked for the previous consultant to reset my line 3:34:06 PM You: and he said we'll do it just now and disconnected 3:34:20 PM You: 031************ 3:36:25 PM You: hello 3:38:06 PM You: ?????

DISCONNECTED