My Line is Dead!!!

Dear Telkom,<br> <br> On 10 May 2015 my Telkom line went dead whereby I subsequently logged a fault on 11 May 2015( fault ***). To date (20 May 2015 - 10 days later!!!) I have not had a single response from Telkom and guess what, my line is still dead!!! I have subsequently followed up on 5 occasions, still with no joy. They just keep on telling me that they will log it with the technical department!!! This is ridiculous and what makes it worse and ironic, is that I received my latest Telkom account today requesting full payment!!! Why do I have to pay for a service that I am not getting?????!!!!. <br> <br> It took Telkom 3 days to send out a technician to install my ADSL line and now all of a sudden it takes them 10 days to even get one available (Oh, but I guess you already have my business and aftersales care is only a fantasy to your clients).<br> <br> Telkom, I challenge you if you are man/women/company enough to respond to this complaint or will you just ignore this one like you ignore all of the others?!<br> <br> Yours faithfully,<br> <br> A very unhappy and disgruntled client