My line is deactivated

I asked for a line switch from Telkom early March 2016 and only on Wednesday 13 April did they respond by deactivating my number and I have been offline since then. The service attendants have no clue how to undo the mess. This is my business line and I am now unreadable for the past three days. Telkom employees do not take their work serious, this is impacting negatively on my business as clients can not reach me now. This process has been underway for too long and no one seems to know what they are doing in there. Reference number ***0