MY LINE HAS BEEN SUSPENDED AND STILL NOT ACTIVE!!!

I AM REALLY NOT IMPRESSED AT THE WAY TELKOM SA HANDLES ITS MEMBER QUERIES ESPECIALLY THE SUPERVISORS/MANAGERS, IVE BEEN ON THE LINE FOR 30MINUTES AND IM STILL HOLDING WHILE TYPING THIS E-MAIL, MY LINE WAS QUICK TO BE SUSPENDED BUT ONCE PAYMENT IS MADE THERES A HUGE RUN AROUND ON WHEN AND HOW IT WILL BE ACTIVE, I CALLED ON THE 28TH OF JULY AND FRANCINAH FROM THE CALL CENTER REQUSTED ME TO EMAIL HER MY PROOF OF PAYMENT AND I DID, AND SHE SAID MY LINE WILL BE ACTIVE BY 8AM ON THE 29TH OF JULY, I CALLED AGAIN ON THE 29TH OF JULY AT 9:30AM TO INFORM THEM THAT MY LINE IS STILL NOT ACTIVE, AND THE CONSULTANT THAT ASSISTED ME SAID IT WILL BE ACTIVE AFTER 30MINS, NOW ITS 11AM AND MY LINE IS STILL NOT ACTIVE AND THE SUPERVISOR CALLED BRENDA FROM THE CALL CENTER HAS THE GUTS TO PUT ME ON HOLD FOR NOW MORE THAN 30MINUTES, IM REALLY NOT IMPRESSED WITH THIS SERVICE, ONCE AGAIN TO SUSPEND ITS QUICK BUT TO RE-INSTATE IT TAKES AGES...I REALLY REGRET LEAVING MY VODACOM NETWORK AND JOINING TELKOM, I REALLY SHOT MYSELF ON THE FOOT...