My line has been down for over a month

My line has been down for over a month now , I have called countless times and my call has only been answered twice , once they said they would get back to me and I'm still waiting , I have just called now again and spoke to a lady who was disgusting to me. I also now have to pay for a month of wifi that I haven't been able to use . I have reported this problem over and over again and tried every route and nothing has happened . I spoke to an \engineer"Bailey who was supposedly on it an d would get back to me and still hasn't as of yet. I am very annoyed at my treatment by telkom a staff and telkom for not been able to assist with my line. Third world company "