My line has been down for a week

<p>I reported my line down on the 14th of June 2017 and a technician came out to repair the line on the 15th of June 2017. I was not home when the technician returned and said the line had been restored when in fact it had not been. I then received an sms from Telkom asking if the line had been restored and I rep**** NO. Since then I have called Telkom every day to check the progress on my fault where I was told that it would be marked as urgent. Nothing had happened by the 19th of June 2017 and I then asked to speak to a supervisor where I was told on 3 occasions that they would call me back and again nothing happened. No technicians came out and no supervisor called me back. Today after insisting to speak to a supervisor I was told that my fault had not been allocated to anyone yet. </p> <p> </p> <p>The supervisor I spoke to this morning promised to get back to me by 15:00h today (21st of June 2017) and I still haven't heard from anyone. I also asked him how I could escalate the problem as it didn't look like Telkom were interested in solving my problem, he gave me an email address ********** which I sent an email too explaining the problem. I still haven't heard anything from anyone!</p> <p>This is completely and utterly unacceptable as this has cost me a lot of money through having to buy mobile data as I work from home and phone calls to get a problem resolved that Telkom has known about for a week and done nothing to resolve it.</p>