My 'lightbulb moment'! Don't stress, move away from Telkom!

I am so desperate to be able to speak to ANYONE person to person at Telkom who can assist me that I am putting it on HELLOPETER in the hopes that they monitor this platform.

I have a home business and have always had a landline for my business. This Telkom landline has not worked for over 4 months. I have tried calling their online service, only to be told that they are aware there is a problem in my area. I cannot actually speak to a person at Telkom, so I recently went into the local Telkom office and changed my package to a basic home line.

I am now being sent messages by Telkom advising me that they have been emailing me information to a cell number (that is not my cell number). I contacted their BILLINGS department who confirmed they could not help me. I then contacted their TECHNICAL DEPT who advised they would log a call for the error, but could also not help me find out why they were sending me email messages to the WRONG email address.

I then asked TECHNICAL if I could just cancel my subscription with Telkom totally and they told me I had to go to the telkom.co.za portal, which I did. To access this portal you need a profile. I did not have one so I set one up. The system will now not let me access the portal with my new login details.

It seems that in 2019, if you want to get anything resolved with Telkom, you either need to get in your vehicle and physically drive to a Telkom Office, stand in line for hours to get your query resolved ... or ... do exactly the same to ... cancel the service. I can now understand why people are moving away from landlines! Maybe this is my 'lightbulb moment'!