KS
Kimeran S

1 reviews | Active since Oct 2012

05 Aug 2015, 09:41

My Last Straw With Telkom Mobile

I've finally had enough of Telkom Mobile.<br> We took out multiple business contracts with them in September 2013, but are always having issues with our wifi, cellphone signal and now, sim cards.<br> These are business phones, so it is absolutely essential they are always on, always working.<br> Now my sim card stops working. I call the call centre to complain about my non operational sim card, only be to told I need to do a sim swop...of which I need to fit the bill for.<br> Why do I need to pay for something that went wrong with a Telkom Moblie product?<br> Out of all the contracts I have, this is the first time I need to pay for a faulty product.<br> <br> I have no choice but to get a new sim card, because our business depends on cell phones in working order, but I am done with Telkom Mobile

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Replies (1)
Telkom
Telkom's reply05 Aug 2015, 11:23
Official
Hello kimeran,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM131801

Regards
Luleka
Telkom Social Media Team