My landline was ****** by a Telkom technician and given to a new client

<p>My DSL has been down from Monday, called the call centre and a fault was logged, the next day we received an sms stating that it was restored and if the problem persists to call back, called back and the fault was escalated to a technician, and were told they would come out the next day which should have been Wednesday...We called today to find out why nobody came out and were told that nobody is assigned and that it is not even at a stage that a technician can be assigned....</p> <p>I then asked what do I do, told that I should have the router tested which is only 3 weeks old, I asked if I could go to the blueroute store and was assured i can...get to the store and told they don't deal with router testing and I have to go to me kenilworth 22kms away...get the kenilworth tested the router which works, escalated the issue in store and I was then smsed an escalation reference number which nobody can pick up?</p> <p>I called the call centre, spoke to team leader Wassim in Pretoria who promised to speak to the technician who was assigned and marked the issue as resolved without even coming out, Wassim assured me he would call me back within an hour with feedback...my wife received a call from someone at Telkom confirming that a technician would definitely come out today even if it is after hour as some of them work after hours...</p> <p>Called the call center again at 16:35 and again no technician assigned...</p> <p>Escalated again, get another reference number, check the progress of the escalation on the website and it shows resolved?</p> <p>Call the call centre again and spoke to Sisanda at the PE cc, advised that no technician assigned???</p> <p> </p> <p><br />TelkomSA rep**** privately:<br /> Jul 10, 2017<br />4 days ago<br />Hello jemaine-murugan</p> <p>Thank you for taking my call.</p> <p>The query has been escalated to the relevant department for their attention.</p> <p>We will be in contact with further progress.</p> <p>Regards</p> <p>Noleen</p> <p>Telkom Social Media Team.<br /> <br />jemaine-murugan rep****:<br /> Jul 10, 2017<br />4 days ago<br />Thank you Noleen, </p> <p> </p> <p>It's now exactly a week without Internet access and my kids are homeschooling....</p> <p> </p> <p>Please can we get the technician out here today?</p> <p> </p> <p>Your assistance will be appreciated.</p> <p> <br /> <br />TelkomSA rep**** privately:<br /> Jul 10, 2017<br />4 days ago<br /> <br />Hello jemaine-murugan</p> <p>For testing purposes can you please advise if you using a Telkom username or a different ISP?</p> <p>Regards</p> <p>Noleen</p> <p>Telkom Social Media Team<br /> <br />jemaine-murugan rep****:<br /> Jul 10, 2017<br />4 days ago<br />Hi Noleen, not sure what you mean by that?</p> <p> </p> <p>At the moment it is working however the drops constantly... yesterday and the day before, when I call in they advise there is no connection to the exchange and a technician needs to check why the line keeps dropping...</p> <p> </p> <p>You can call me...</p> <p> <br /> <br />jemaine-murugan rep****:<br /> Jul 13, 2017<br />1 day ago<br />Hi Noleen, still no feedback?</p> <p>Currently no service, the line still drops everyday...</p> <p>Am I ever going to be reconnected as the line was before your technician decided to ***** it?<br /> <br />jemaine-murugan rep****:<br /> Jul 14, 2017<br />2 seconds ago<br />Another day gone by, 3 more phone calls to the call centre and still no call from Telkom...</p> <p>2 weeks?</p> <p> </p>