My landline still hasn't been installed. I'm livid!!!

<p>I have just about had it with Telkom's disgusting service. The instore service I received was hassle free and really pleasant but I am still waiting for my landline to be installed! Surely this cannot be so difficult. </p> <p> </p> <p>On the 21st of Dec. 2016 I app**** instore for a landline. I was informed via SMS that you would install it on the 12th of Jan 2017. I took off specially for that day and went through the effort to get a certified copy of my ID ready. No one pitched up. I waited the whole day and no one came. I thought that they would come the next day but still no one came. Telkom then had the nerve to send me a SMS to rate Burger, the technician, on his service. I sent a mail to complain with no response from you guys. Then went back to the shop on the 14th of Jan 2016 to ask what to do. They got the call center to call me back. After waiting on the phone for 20 min someone finally picked up and then argued to me that according to Burger his job was completed. There was no one here!!! He ticked the job off as completed but I'm left with no landline. The lady then tried to go look for him but he pulled a disappearing act. Apparently started the weekend early. I was promised that someone would come and install it before the end of this week and that a formal complaint is to be made against him. I am still waiting! How can you do this to people???? Now I'm supposed to pay my first bill at the end of January for no service. That's ridiculous!! </p> <p> </p> <p>My order number is ********** 55 and they now gave me this installation number 943503. Please do something about it. </p>