My landline has been down going onto 3rd week. I work from home as I am a paraplegic ,

I logged a fault 2 going on three weeks now and still no line. I then called in 3 times to escalate my fault and all 3 times was given a different excuse. Thursday passed the technician called and said they were coming would I be home I said “yes “ Surprise no one came through! So disgusted in how unprofessional they are and the customer service people have really have no business dealing with the public.