My Journey With Telkom

<p>For the past few weeks I have been requesting Telkom to move my ADSL to my new home to no avail. </p> <p> </p> <p>Literally spending hours on hold for a consultant to tell me that my account has been migrated to their new system and I should phone back until I get a consultant who has access to the new system.</p> <p> </p> <p>This consultant then tells me, she will escalate my request but I must wait for one of their consultants to call me within 48 hours (of course it has been several 48 hours and no call).</p> <p> </p> <p>Eventually I reach a consultant (13 July 17 - after 38 minutes, spending the better part of those minutes on hold) who says I should stay on the line while she processes my requested, only to tell me my account is in collections - while no invoice was issued (Also I am paying the subscription without actual use of the services), the very patience consultant tells me to make payment based on the amount she supp**** me with and wait another 48 hours).</p> <p> </p> <p>Again, I call the call centre just for the consultant to tell me "A different departments deals with online requests and I should wait for 48 hours again)</p> <p>Now I get concepts like “turn-around time” and “there is a process in place” but these have been adhered to by me, I do love my Telkom ADSL line it literally gives me life, it is how I make a living but now this “journey” with Telkom is messing with my coin.</p> <p>I spent another hour on the line with a Telkom consultant who again told me to wait for 48 hours, one of their consultants while call or sms me to confirm my request.</p> <p> </p> <p> </p> <p> </p> <p> </p>