My issue has now been unresolved for 7 days with no accountability from Telkom

My issue has now been unresolved for 7 days with no accountability from Telkom. The call centre logged the wrong case and has failed to provide any meaningful assistance despite repeated follow-ups. I was sent to the store, where no proper assessment was done and no one could explain why my router stopped working. I have received no feedback, no answers, and no ownership of this matter. This has significantly disrupted my ability to work. I strongly do not recommend Telkom based on this experience. A deep sense of regret choosing them!