My iphone 5 was faulty, replaced with faulty unit

I reported this on 21st of october...<br> I received feedback.... but until today no has phoned me or helped me in this regard<br> <br> I startet getting problems with the phone. It did not want to charge, neither switch on! So I took it to telkom in menlyn mall! The service was good there, they took my phone in for repairs! <br> [URL Removed]<br> <br> Telkom had a system problem and could not provide me with a case number<br> My name is Lara de Klerk my telkom number ***<br> <br> FeedbackThank you for making contact with us.<br> Please be assured that this matter has been escalated to the relevant department and feedback will follow.<br> Your reference number is SM159684.<br> <br> We apologise for any inconvenience caused.<br> <br> Kind regards,<br> Ilhaam<br> Telkom Social Media