My internet line down for more than a week

My internet line went down on the 06/04/2016 and I called Telkom on the 07/04/2016. The agent logged a fault and told me that a technician would have to be dispatched to my premises as it seems there is fault with my physical line. On Monday (11/04/2016) I called again and the agent told me that tests had been done to check the line and technicians would be dispatched that same day to resolve my problem. No one came. I called back again on Wednesday (13/04/2016) and the agent tells me the exact same story as the previous one. Only when I told Pelokazi that I would log this with Hello Peter my query was escalated. I receive an sms on the 14th stating that technicians are scheduled to come to my home on the 16th. I spent the whole Saturday at home and no Telkom Technician calls or comes to my home. I call in again this morning and I get told by the agent that answers that the technicians logged that they had called me at 16:00 on Sat but there was no answer. There are no calls from Telkom on my cell. If they had phoned on the landline there would be no answer as I do not have a phone at home and the agents had made a note of this. To date my internet is still down.