My Inclusive data bundles FreeMe 1GB

I did an early upgrade (Urgently) on Wednesday the 14th of August 2019 in fourways crossing branch, i didn't receive my data bundles after i left the store and few hours later on the same day i went back for enquiry, they told me i will have to wait for 72 hours for me to get feedback not my data bundles as they will have to lodge a trouble ticket. Then i waited. I still haven't received any feedback as I've been calling 180 customer care,spoke to Fikile, Sherly and more as I couldn't take down names anymore but they all don't know what to do because everytime i call they would say there's no feedback I should wait 48 hours.Its now day 7 and i still use my Usage limit to buy data because Telkom wants me to beg for my data like everyday. This is so disappointing after I've been so excited about Telkom services all this years????