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Shadrack N

1 reviews | Active since Jan 2015

11 Oct 2018, 13:53

My First Customer Experience With Telkom (Shocking)

I went to Telkom East gate on Friday 05/10/2018 wanting to port my number from FNB to Telkom and was assisted by a gentleman by the name of Reshan and he assisted me with porting my number and advised me that it would take 3 to 4 days and here i am today with my number still not ported to Telkom and the sad thing is this is my first experience with Telkom and if it starts like this, i'm worried, but to top it all, i had a chat with a lady by the name of Roxanne, MY WORD!!!!, what pathetic service, she told me that Reshan from the store did not process everything correctly and i asked her what am i to do now as i do not know Telkom's processes and procedures, she told me that she will send an email to Reshad and i must just wait, i then asked her till when, what is the turn around time and she just said "you have to wait till you see that your FNB sim has no Network" so this means that it's been a week now since i did the Porting and she meant to tell me that every 10min i need t look at my Simcard if it still has Network or not, and until when i would be doing that, i dont know. My first customer experience with Telkom and i am already on Hello Peter, come on.........

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Shadrack N's update25 Oct 2018, 16:33
Reviewer Update
Wow Wow Wow, you know when people are looking for Jobs, you would swear that they are the most humble, most respectful but as soon as they have the Job all of that is out of the window, i dont know if thats Telkom's way of training their stuff or they just choose to speak/chat their clients but wow wow wow, i have to give it to one of their employees, Jerome Kgotso, He is theeeeeee worst person i have ever dealt with in any client service environment, he after asking about the issue i am having for the past 3 weeks with regards to porting to Telkom and how he told me that nothing was done, i have to go back to the Telkom store he said to me " I have a feeling that you think i am lying with what i am telling you" hahahahahahaha, what on earth? is this Telkom's trained stuff and when i was still trying to respond to him, he just closed the chat leaving me hanging like that, TELKOM YOU ARE THE BEST OF THE WORST ON YOUR SERVICE AND STUFF,, and the sad this is that they dont even respond to our complaints wow. thank you for showing me your TRUE COLOURS BEFORE I EVEN JOINED YOUR DISGUSTING SERVICES!!!!!!!, Jerome Kgotso, keep up your service my man you have assisted the company in loosing another client!!!...