my financial profile has being ruined because of Telkom consultant and their dishonesty

My name is Renkie masedi I want to lodge a complaint against Telkom, one of their sales agent on 2016 September sold me a Huawei y220 phone over the phone her name is Zama Mhlongo she used ********** 601.we agreed that I'm taking a contract phone for amount of R199 per month with features such as 500mg and some talking minutes.the phone arrived around December 2016 and inside the box the was a black phone which we agreed on,2 cards and a charger. I took the normal SIM inserted inside the phone and called their helpful line to activate the phone and the number was ********** 073 that I started using.the other mini SIM I've never used it even once, later that month they debited R140 into my account Nd month end also did the same.january they did that Nd some of additional funds less than 100 , but my problem became when they debited R500 and later after days debited the R140 so I went and reversed the R500 because it was for other commitments at home.. after a month they sent me a message that my account has been suspended... around July 3rd I traveled more than 100 km from Tzaneen to Polokwane to find one Telkom branches to get help but when they typed my ID they said they can't be able to view through my case so they called their Telkom head office Nd I spoke to them regarding what happened an agent who was helping me opened a case for me regarding the incident of dual Sims the case no is ********** 6 and promised to call me within 9 working days which they never did.on 31st of July 2017 I called them because I never even heard from them to ask how far are they I spoke to Nompumelelo it's one of the consultant and she said the case is still accessed they will call me once they are done with the investigation. again on 15 September I called spoke to Angie she assured me that she'll send feedback to line manager to escalate the case they will contact me within 48hrs and they never did. I called again on the 21st of September spoke to buhle and she said the case is still on process.on 12 October I called and we ended up exchanging words with the consultant until he called the management team leader but still we didn't reach any conclusion and I didn't get help at all. I called again on 4th of November to ask for the full amount of the account so that I can be to save and pay it once because this incident is affecting my credit profile and I can't be able to open an account else where because of this judgement they refused and said i must pay R2638.76 to activate back the account and the reference number was ********** ********** 05030 to acc ********** 598 to ABSA bank but said they will call within 72 hrs to give me final review of the case and even now I'm still waiting...on Tuesday 6th of March 2018 I was surprised when I got the message saying"final reminder to pay Telkom ACC R4010.37 p&p attorneys FNB ACC ********** 5454 branch:250655, Ref 64m039653 send proof of payment to ********** or call ********** 094".I called this number wanted to talk to the person who is in charge of the case but the receptionist said she's still busy i must leave a message she'll call me back.my concern is that was I treated fairly regarding this matter due to that I was the one who was calling to ask how far is the case but did not get help... now my credit profile is being ruined because of their negligence and their dishonest consultant in the name of business or miting their own target... what did Telkom do when I try to reach out to them as a customer... must I travel again 100km from Tzaneen to Polokwane to do a follow up which is money I'm going to use... Peter you are my last hope to help resolve this issue because I feel as if my rights as a customer have been violated and also my financial profile due to people who are cruel.