my fault is unresolved after a month

i logged a fault with Telkom on 23 July 2015 and received a reference 521cwk230715<br> <br> After more than a week and after i escalated the fault 2 times already, i was told that the only other option that the call centre operator had was to email the assigner directly, since a technician had not yet been assigned the to the fault. they took my cell number - no one called.<br> <br> after more then a week, telkom sends an sms that the line is repaired. i dont know how they reached that conclusion nor what they did differently to the initial tests. the line is still dead after more than a month now!! i have tried to re-escalate via the website and even opened a dispute. to no avail.<br> <br> i have spent more than 45min of cell phone on trying to resolve with the call centre. it is obvious that nothing is happening.<br> <br> more than that, it happens every year during the rains. it is like they are just waiting for their equipment to dry or something. how can telkom be thinking about fibre to the home when they cant even manage/repair easier-to-fix copper wires?<br> <br> this is really frustrating! i am without internet or phone line and i don't see resolution in sight.