My Experience with Telkom (Stay away)

Hi Everybody,

This is my experience dealing with Telkom/Telkom Mobile Telkom/Telkom Mobile may have good deals etc. however the customer service is **********.

I need internet connectivity for work. Thus if the main connection fails I have a backup 3G (not Telkom). 3G extremely slow and basically useless today.

When I still had a telephone line/ADSL line when it broke they took forever to have it repaired. Fastest I could get it 4Mbs. This was to slow and unreliable due to the long repair times. I then changed to LTE. Cancelling the ADSL....mission and a half.

LTE service was awesome in the beginning. Getting 70mbs and never had any issues. It dropped to 50mbs then 25mbs then I was lucky if I got 5mbs. The service degraded over time. I had technicians out to check everything etc. Anyhow this also became useless and I cancelled in Feb 2018. There is a 1 month notice as per the contract (contract is up for renewal anyhow).

I received an SMS it has been resolved . March comes and I expected to get billed but then Apr arrives and I get billed again, May comes I get billed again, Jun comes and I get billed again. I have logged multiple tickets in regards with this. I stayed on the customer care line for an hour (then the call dropped). Now who is paying for that 1hr phone call from my cellphone....not Telkom. You wait 30mins on hold before you can speak to anybody. (Would suggest Telkom get more call centre employees). Originally also stood in queue for 30mins at a Telkom Store to fill out the cancellation forms etc.

Even though I have cancelled I still get a phone call to upgrade/renew my contract... I cancelled months ago!

To make a long story short. They may have great deals and good pricing now and then but the customer care and service is just not worth it. I would rather pay more and have reliable service and good customer service than dealing with Telkom. At this point they owe me money for all the months billed. after cancellation. They will never ever get a cent out of me ever again.