My experience with telkom

The service as a whole is tedious, slow and unnecessarily difficult. My experience with them is by far the worst.

I purchased a router from telkom, after receiving a sms to collect my goods, driving 230km because it cannot be delivered once purchased in-store, standing in a snake like queue; I was told because I do not have my identity document on me I could not receive my parcel.

I pleaded and asked whether my drivers license would not be sufficient but I was shut down and told I'd have to travel another 460km round trip in order to receive this router.

So I thought to myself, they have the copies of my identity document and a file on which all the evidence of my interactions with them would be found but alas I was told that the documents were not given to the person I was talking to on arrival and thus he doesn't know who I am and cannot look for it either.

So I was turned back because of a ID document/number which could easily be found on my drivers license could not be authenticated.

I find the system as a whole appalling and I'll never recommended or purchase a telkom product again.