1 reviews | Active since Sept 2013
my email has not worked for a week
<p>My email account got ****fed,and I started getting lots of mail admin returned mails from all over the world.</p> <p>Telkom saw this and shut down my account.</p> <p>This is now a week of problems.</p> <p>I call:Account gets opened, I see a few mails come in to outlook,but webmail says log in again(loops)</p> <p>I call to fix webmail: webmail now says"account in maintenance mode", and no emails come in to outlook.</p> <p>I do the above two things a few times, and round and round we go, several days pass.</p> <p>I get password, changed several times, and user name changed, but still issues.</p> <p>Latest issue, now day 7, is user name and password is wrong,got password changed twice, but still no luck.</p> <p>I have two reference numbers, and no email, lots of nice telkom agents, but no fix or emails after 7 days.</p> <p> </p> <p>This is beyond a joke!</p> <p> </p>
Good day Peter,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Peter,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Day 10 is the day of wonders!
I called again, and got another level 3 case number.
I was thinking I will escalate my calls to 3 times a day, in order to put a fire under someone to get the desired result, my emails actually working.!
Then, out of the blue, I started receiving emails again.Around Midday.
I am very pleased.
Thank you Telkom, but why did it have to take 10 days, and why did it have to come down to this platform in order to get a resolution?
In any event, I am glad to be connected again.
Day 10 is the day of wonders!
I called again, and got another level 3 case number.
I was thinking I will escalate my calls to 3 times a day, in order to put a fire under someone to get the desired result, my emails actually working.!
Then, out of the blue, I started receiving emails again.Around Midday.
I am very pleased.
Thank you Telkom, but why did it have to take 10 days, and why did it have to come down to this platform in order to get a resolution?
In any event, I am glad to be connected again.
