PH
Peter H

1 reviews | Active since Sept 2013

17 Jul 2017, 10:19

my email has not worked for a week

<p>My email account got ****fed,and I started getting lots of mail admin returned mails from all over the world.</p> <p>Telkom saw this and shut down my account.</p> <p>This is now a week of problems.</p> <p>I call:Account gets opened, I see a few mails come in to outlook,but webmail says log in again(loops)</p> <p>I call to fix webmail: webmail now says"account in maintenance mode", and no emails come in to outlook.</p> <p>I do the above two things a few times, and round and round we go, several days pass.</p> <p>I get password, changed several times, and user name changed, but still issues.</p> <p>Latest issue, now day 7, is user name and password is wrong,got password changed twice, but still no luck.</p> <p>I have two reference numbers, and no email, lots of nice telkom agents, but no fix or emails after 7 days.</p> <p> </p> <p>This is beyond a joke!</p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply18 Jul 2017, 14:48
Official

Good day Peter,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

PH
Peter H's update21 Jul 2017, 17:02
Reviewer Update

Day 10 is the day of wonders!

I called again, and got another level 3 case number.

I was thinking I will escalate my calls to 3 times a day, in order to put a fire under someone to get the desired result, my emails actually working.!

Then, out of the blue, I started receiving emails again.Around Midday.

I am very pleased.


Thank you Telkom, but why did it have to take 10 days, and why did it have to come down to this platform in order to get a resolution?


In any event, I am glad to be connected again.