My dispute with Telkom is being ignored

I was billed twice in October and no one at Telkom can tell me why<br> <br> I logged a dispute on the 30th of October when i went to pay my account, which is almost 3 weeks ago and I sent a message to the Facebook group last week and I was told that they will look into it get back to me, but still, nothing<br> <br> This past Sunday i went to the store where i logged the dispute to check if there had been any progress on my case and after about 30mins of waiting because they had 9 help desk counters but with only 2 people able to help the line of customers who were in the store, I finally got to the front, only to be told that my dispute had been rejected and with no comments as to why<br> <br> I came so close to losing itl!<br> <br> I mean how can you bill me twice in the same month (and i checked with the help desk assistant to make sure that the payment for the month before reflected) and then not be able to explain it and then go on to REJECT my dispute WITHOUT ANY COMMENT?!!<br> <br> I have really been patient with Telkom, i didn't complain when they took weeks to connect my line or when I was disconnected for a WHOLE MONTH last year, but I can't anymore<br> <br> I refuse to pay so much and only to get poor service