My debit order still does not work after 9 months into the contract

<p>I took out a LTE contract with Telkom in February 2016. I arranged for a debit order to insure payment is received. After 4 month of no notification that the debit order had not gone off my internet was cut off without any warning. After making the payment in person at the bank and waiting extremely long for my internet to be activated again I when to telkom to make sure the banking details were correct. The banking details were correct and I was ensured that the debit order will go off. From then on no debit order went off and I had to go into the bank once a month and make a manual payment of R399 which is a very big inconvenience for me. I went to Telkom in person three time to check the debit order and every time I was ensured it will work. This month it did not go off again. I phoned the billing department to change the account to one of my other accounts only to hear that there had never been a debit order scheduled on my profile. I am tired of wasting my time going to Telkom and spending a Saturday morning at the bank for a bill of R399 every month. It is a waste of my time especially if there is a debit order scheduled for the convenience of not having to do it manually. Nobody is following up on this at all. So far my internet has been cut of twice now. It has only been an inconvenience up to now.</p>