My data disappears!
I am a Telkom Internet subscriber and receive 20GB data per month. My average usage is between 3 and 8 GB per month. This month (November 2017), however, my data disappeared weekly and my data is now finished for the month. I find this difficult to comprehend, as I am a school principal who have been working very long hours at school and was basically only home at night. My internet habits have not changed and I have a password for my wifi so I was just wondering ... is Telkom taking back my data or what has been happening this past month? In the week from 3 to 11 November 11 GB of data disappeared!
Hi marie-botha,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi marie-botha,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi marie-botha
We apologize for the inconvenience, please note that we have requested further assistance from our technical team concerning your query and feedback will be communicated soon.
Regards
Caroline
Telkom Social Media Team.
Best regards,
Hi marie-botha
We apologize for the inconvenience, please note that we have requested further assistance from our technical team concerning your query and feedback will be communicated soon.
Regards
Caroline
Telkom Social Media Team.
Best regards,