My data are being ******, which I can prove, and every department within Telkom refers me to the next, which has lead to a dead end street!

In June this year I reported abuse. It took me 3 months and HelloPeter to resolve the issue. The problem was resolved a month ago and now I am again presented with the same problem!

This is the current issue: I was away for almost a month and returned on the 2nd of October in the evening. I left my house again to travel on the afternoon of Thursday the 5th around 12.30pm and switched my wifi off. Friday 6th October at 12.45am I received a report of my usage that I found a bit high (it said that I already used 10.81GB so in 3 nights and 2 days that I was at home) but I accepted it, because I had been watching some Netflix. Then later that afternoon I received 6 emails from ********** responding to an email that I sent on the 24th of August, saying that they cannot help me and that I must dial 10210. I ignored those emails, because the previous issue had been resolved in the meantime, but I found it highly strange. Then this morning I found an email sent also Friday 6th October at 7.23pm, saying: “Telkom Internet account 80% of DSL monthly usage limit was exceeded on[2017-10-06 19:23:53]”, which clearly cannot be if you look at when I left my house again. I even switched my wifi off! So it must be an internal Telkom error (or even abuse) AGAIN.

Initially I did not email ********** because in their 6 emails sent to me I was told that they cannot do anything and so I called 10210 and chose option number 2 as I was instructed to do. The woman that answered told me that she cannot help me and that I must dial 10210 again and choose option 1. I did and the woman that answered then said that she cannot help me and that I must email ********** She refused to put me through to her supervisor or log a dispute. So basically nobody can help me is what I’m being told!

SORT YOURSELF OUT TELKOM, AND STOP BOTHERING ME WITH YOUR INCOMPETENCE.