My contract has been cancelled.

On Saturday night I used the Telkom self service to check my bill for this month only to find that my bill was sitting on R 8849.88 and I was very confused by that amount. I than called their call center and I was told that in their system its shows that my contract has been cancelled but I never requested for my contract to be cancelled. I logged a case with case number ***1 and I'm still waiting for their response.<br> <br> I only started using Telkom in May this year and within these three months i have logged 3 cases already and what worries me is that Telkom takes too long to deal with their cases. My biggest problem with this is that if this case is not sorted out by 31st of August 2015, they will debit this R 8849.88 on my account.