My contract from Telkom

Hello, when I took a contract from telkom the P40 light they advised me to pay R1800 upfront because I didn't have any refence anywhere so I made payments and they contacted me to come for the phone as everything went through. The guy advised me that this R1800 will be refunded back to me at the end of my contact by the way this contact was taken on the 12 of August 2021. So my debt date was on the 5th of every month so in September it was gone past the date and when I contacted that guy to say I didn't get debited and why etc. He then told me the R1800 upfront I paid, the payments for each month will be coming out from there so for the next 5/6 months I don't have to pay so I said okay great.

On the 21 of October I can't really remember the date but around the day, my phone got blocked, I wasn't allowed to make calls no message nothing. It was around 7 I phoned the call centre to check what's happening as I work nightshift and I need my phone to work because of emergency etc. Anyways that lady advised me I got the wrong information when I advised her about the R1800 payment I made and every month they was suppose to debit me from there so she told me as my account is in arrears and I should make a payment of R380 for my account to be up to date. She also said when they tried to debit me on the 5th of October it bounced back only reason why I cause I budget myself cause I knew I had nothing going of my account. This got me really frustrated and angry as I was informed a different thing by the sales guy in Telekom at the Plaza.

So I phoned him the next day and he told me also I need to make payments of R380 for my account to be up to date and unblock thereafter every month they will debiting and he doesn't know why that happen but he will pass it through the billing department and get back to me. Anywayz I made payments on the 25th of October, after 3 days my phone was u blocked, I was happy.

On the 29th of October telkom debited me another R659 for what I don't know, I was then extremely angry. I went to telkom the next day and another guy told me they can not check on the system what's happening to my account but they will get someone from the accounts department to call me at 5. No one called me so I call the guy who I was dealing with and he told me he will check the next day when his at work as it was after 5 and they was closed. He still didn't call and made me wait with no update.

One the 1st of November I sent him a message and he then called me and told me the bill he emailed me before and didnt finish his conversation because he told me he would call me back something came up, I waited for an hour with still no feedback. I work nighshift I cannot wait up the whole day.

O2nd November I sent him a message to call my dad cause whenever I tried phoning him, he shouldn't answer, no reply to my message nothing and I work nightshift I can't wait up just for him to call when there's always no response from him. He then tried calling me and I was asleep so I missed the call.

Today I received a statement which I don't even understand so I sent him a message to explain cause there's so much going on. I have things to pay for etc they cannot be just taking out money whenever they feel like without explanation and I'm sure he would not even respond today. I'm really fed up and very angry as I have been ignored too and nothing is getting resolved. NO ONE IS EXPLAINING ANYTHING!!! VERY BAD EXPERIENCE.