My Complaint died in their queue

* I reported a faulty telephone line 1 August<br> * I reported the faulty line again 7 August - they had no record of the first report - Ref 217CWK07 - They promised a techniciain would contact me within 24 hours - no one called<br> * I enquired about the technician on Monday 10 Aug - was promised a response<br> * 14 August i requested an escalation - Ref 724 22) as no one had contacted me yet.<br> * 18 August I called for an answer but was cut off after 20 minutes<br> * 19 August - was told a technician was assigened to the job<br> * 21 August - was told that \no one was available"at the premises and that the escalation had been CLOSED BY THE TECHNICIAN. I was not informed. There was no call on my cell phone top say that a technician had been there "