My cellphones locked unfairly by Telkom

<p>I have 2 cellphones that I took from Telkom on Contract in September 2015. In April 2016 I paid both the phones upfront for the remaining months on contract.</p> <p> </p> <p>In August 2016, I took up a contract for a router with Telkom over the phone. The router was delivered to my house, After few days of struggling to connect to the network and actually use the data, I decided that the amount I will be paying fot the router is not worth it and the network coverage was so poor. I then contacted Telkom over the phone to try and cancel the contract as it was still within 7 days that the device was delivered to me, and the consultant that I spoke to advised me to take the device back to the nearest Telkom shop which I did.</p> <p>I took back the device to Telkom at Keywest Mall, they then completed the Goods Return Note and then gave me my copy, they advised that telkom will contact me, that was on a Saturday. On Monday, I received an sms from Telkom informing me that they have received the device and that my request for cancellation has been processed.</p> <p>I was shocked when my phones suddenly got blocked and locked by Telkom, I contacted them to find out if I have a problem with network only to learn that I owe Telkom an amount of R3032 that is overdue according to the consultant, I have never made any payment for the router ever since I started using it.</p> <p> </p> <p>My phones are paid upfront and I do not owe Telkom, The router they claim I owe, I do not have it, I have not used the data for the router. I am being punished for wrong information which Telkom people gave as the consultants now say the process in which this was handled is incorrect.</p> <p>How was I supposed to know that what they telling me to do is wrong. I am hurt and feel that Telkom has taken advantage of me as a customer.</p> <p> </p> <p>Why was telkom not contacting me for 7 months if they noticed that I am not paying. Why do they leave the issue until they decide to lock my phones without informing me. I regret ever dealing with Telkom in my life ever!!!!</p> <p> </p> <p> </p> <p> </p> <p> </p>