My cell number deleted by Telkom

I requested cancellation online on the 17-10-18 my contract ending 08-11-18, end of November called as cancellation was not done and was told there's no request put through but I received an email to confirm and was promised by 17-12-18 it will be done. I called Thursday spoke with Mendy she said she put request to back office within 24 hours it will be done. Called Friday as cancellation was not done and spoke with Charlene, requested to speak to a manager which I never got after waiting for 15 minutes line disconnected. After that my sim card was now saying emergency calls only, sim card not working. I called again spoke with Ntombi to find out why my sim is not working and was told my number was deleted and will be reactivated today at 12pm, I called again today spoke with Tshepo explained situation and he dropped the call. I called again spoke with Patrick requested to speak to a manager and was told all the manager's are busy and will be called back until now. I'm unable to access my banking because it's linked to that number and 2nd day with no number and no one seems to care. I'm losing business because of your *********** service, I would never recommend Telkom to anyone. Number in question ********** 642