My bussines line out for a week now

I reported my Telkom line being out over a week ago now - ref nr 14crk011015. Every time i phone to find out what is happening i get a different story. My last call to them they said it could take up to 12 days to be fixed - really 12 days for a business line. How are we supposed to run a business like this. Telkom is our main comms supplier in SA and that is what they do to local business. I even spoke to the call centre manager and he said they can do a call forward on the line so that i can at least receive calls. Guess what that never happened.<br> <br> I just dont know what to do anymore. Any suggestions here?<br> <br> I even got an escalation number - 756844. I tried the technical support they dont even answer the phone. Oh by the way i have a second line that was also reported but they didnt even look at that fault yet.<br> <br> Just pathetic service - unbelievable that we have to rely on them to do business.