PT
Pamela T
1 reviews | Active since Aug 2021
24 Mar 2016, 09:24
My billing is still not sorted
I logged two complains for my account last year December and January and i was promised that i will get all my credits and my account will be sorted but till today i am still billed twice for my contract phone. Today i was debited R1147.00 instead of R798.00. I want my refund and i need this sorted out soon. I dont understand why they still billing me for something i dont use. I am very annoyed and irritated at telkom for their bad service and my account is suspended.
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Telkom's replyOfficial
24 Mar 2016, 10:53Hello Pam.Tsha,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team
Telkom's reply24 Mar 2016, 10:53
Official
Hello Pam.Tsha,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team