MY BATTERY PHONE

I HAD A TELKOM CONTRACT SINCE 2013 NOV FOR AN S4 SAMSUNG AND SOMETIME IN JANUARY 2015 MY PHONE STARTED GIVING ME BATTERY PROBLEMS.I THEN DECIDED TO CONSULT TELKOM SANDTON CITY TO SEE IF I COULD GET IT FIXED HENCE I STILL HAVE AN EXISTING CONTRACT WITH THEM.THEY ADVISED THAT I SHOULD RATHER GO TO SAMSUNG,I WENT THERE AND THEY TOLD ME STORIES ABOUT A SERIAL NUMBER THAT WAS NOT SUPPOSED TO START WITH \AA".<br> SO BASICALLY I WASNT SOLUTIONED AT SAMSUNG BECAUSE I WAS TOLD TO PAY AN ADDITIONAL R500 FOR A NEW BATTERY WHEN I STILL PAY R753.00 ON A MONTHLY BASIS."""