My bad experience with Telkom

The inconveniences I have been receiving from @telkom 🤦♀️. First my phone was phone was ****** and transactions were made on my phone after it was blocked. I was told that on their side it says the transaction were made on my number. Kodwa the time I did sim swap the following day my phone was ******. I did not insert it on any phone. Secondly, last month I called to change my account details, since I was not going to use the bank account they normally deduct from. A case was logged according to the agent. I see later that they tried to deduct from the account which I mentioned I no longer use… meaning the case was never attended to. Mna I waiting for them to deduct from the recent account I am using. Now that will mean I have to pay more money sies. I am fed up neAgents zabo (Mathapelo) who will tell you you were irresponsible kodwa I blocked my phone when it was ******.