MY AREA DOESNT HAVE TELKOM NETWORK AT ALL!

REF NO: *** <br> NAME OF TECHNICIAN: CHRIS- HUAWEI<br> <br> i logged a complain twice last year with regards to my ( Samsung S4) network issues, i finally got a call from Chris( TECHNICIAN) to book an appointment to come to my place, he did come on the 03/01/15 and apparently there is NO TELKOM NETWORK AT ALL AT MY AREA, as he explained to me that even if i can roam VIA MTN calls are still limited from receiving and outgoing.<br> <br> i asked him whats the action plan then he explained to me that (THERE IS NOTHING TO BE DONE) the person who helped me open my contract was supposed to check 1st with my area with regards to Network, so iv been paying for half service rendering, so im almost on my 2nd year still struggling cause when im at home my device doesnt work at all, and when i Roam there is additional charges as ill be on MTN Network( that i didnt sign up for) <br> <br> Telkom have to sort their issues with my Complain or is either they make a plan with their network/ hotspot issues or cancel my CONTRACT WITH IMMEDIATE EFFECT! cause to me its ***** AND MY ACCOUNT IS UP TODATE. <br> <br> I NEED ANSWERS AS TO WHY THIS HAS TO HAPPEN, NOT TELLING CUSTOMER THE TRUTH AND I CAN SUE THEM FOR THAT!