My ADSL line was supposedly cancelled by the technical team in June but the line and still been billed every month for a line that's no longer available. No one takes responsibility for refunding my account. I want this line cancelled!

Been sent from pillar to post and everyone keeps asking for a stupid form, which was completed in june already at Clearwater branch. In fact I completed a cancellation form in February and June. And there is no one not even a contact number for cancellations. Only an email. So no one can follow up or confirm that it's been done. This sucks... Please cancel my line! You already replaced it with an LTE line.. I can't pay for a service that I don't want and don't have, this is *********. Why can't someone take responsibility for this query, your cancellations process should be reviewed and made easier for clients, not more difficult!