My ADSL line not being fixed

Reported my ADSL line with Ref 1264CRK040116.Two weeks later I still don't have excess to the web. My ADSL line not working. Tech was at my house to test router but no one comes back to me. Line is working but no ADSL. My home office is standing still no business being done because off Telkom not being capable to fix. While writing this I am holding on 10210 for 40 minutes and still no one talks to me. Sick where service is going to. According to people that looked after my property since I was on holiday this line was not working since 20 December 2015.Would really appreciate some assistance if Telkom can resolve this or not. Still holding on to 10210.All I can say WOW WOW and WOW.Going on to 45 minutes on 10210.